Craig A. Murray, DDS

Reviews

• Jennifer Muniz

  Nov, 27 2018
  ★ ★ ☆ ☆ ☆
  He does good work but a crook, he did a crown for me and it came out well, but couldn't due the fill in's because he was running behind with patients for the day and I had to schedule about 2 other appointments just to get the work completed which is not fair to me, I am a patient as well. He even shut all the lights off when he was going to lunch while I was still in the chair getting work done.
  In March I needed a crown and they said my portion was a certain amount so I paid it which was over what my portion was after insurance paid. I had a credit on the account and was never told I had a credit and it was never refunded. I forgot about an appointment and they billed me $35 for this missed appointment. When I called to talk to the office about it she said she was going to make an adjustment on the account and so now I only owed $12. At no point did anyone say you have a credit on the account and that is what we are applying it to your missed appointment fee. Also mind you my insurance paid them in march and my missed appointment was in May so I had a credit on the account for that long and no one ever refunded me my $. They made it seem as if they did me a favor and gave me a discount. On a separate occasion I went in because I had a hole in my tooth that I felt and was getting food stuck in it. He told me he didn't see anything but went on to tell me that I needed a deep cleaning. As the time passed the tooth started hurting even more and the hole got bigger, I called to schedule an appointment and they couldn't see me until the following week even though I was in pain. They recommended another dentist for me, the new dentist fit me in the next day and upon checking I needed a root canal that they could not save the tooth. I went to Dr. Murray because there was a hole in my tooth because I could feel it with my tongue but instead he told me I needed all these other things and my tooth just got worse. The tooth could have been saved but instead he dismissed it and I needed to come out another $600 + out of pocket for a root canal and another cap. I feel that all he's out for is $. Now there is a hold on my FSA card because he never refunded the amount I over paid in march and now I have to come out of pocket for it because they decided to keep my $. Mind you it is now Nov. and this is when I find out I had a credit on the account because I had to call them to get information.
  I find it ironic that I missed an appointment because I forgot, which happens, but I couldn't charge him for the time I had to take off of work to come back so he could finish something he should have finished in the first appointment. I am never going back to him. I need someone I can trust to be my dentist and I do not trust him at all.

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